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Samaritan Ministries

the footwork & frustrations of a self- pay patient

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You're about to get an ear-full about the healthcare system. To me, it's really a boring topic and I've generally avoided discussion over it. There is enough in the media about ObamaCare and the Affordable Healthcare Act to make me go mad. However, several circumstances have given me an interesting perspective on it and I feel compelled to share it. :) 

If you're just catching up, you need to know that my family does not have health insurance. Technically, we are "self-pay". No, we are not irresponsible- quite the opposite. We have been a part of a Christian bill-sharing group, Samaritan Ministries, now for 2 years. Basically, we commit to sending others in the group our "share" (i.e. what we would be paying traditional insurance- around 370.00 per month) in order to help them with their medical needs. When we have a need, it's our turn, and the others in the group send us money. You can read more about Samaritan in this blog post. Sounds a little crazy, but it really works, and it's been a great fit for our fully self-employed family.

I recently had a day surgery to fix an anatomical issue that was causing me to have recurring early miscarriages. The surgery itself was a breeze. Paying for it, however, has been more like a obstacle course. 

Before the surgery, we were given estimates on what our costs would be, from the hospital where the surgery was performed and from the doctor. This, of course, was just an estimate- they wouldn't be able to give us the real costs until after the surgery (you know, in case they decided to take my kidney out. Yes, that is actually something I had to sign off on- the chance they'd "get in there" and decide I needed my kidney removed).

I even made a few deposit payments. One of the things I have been most shocked by after becoming a self-pay patient is the generous discounts most providers will apply automatically. Self-pay patients typically get a discount of 40% off the billed amount. When I went in to the hospital for my pre-op appointment a week or two before the surgery, I was informed that as of January 1 2014, the discount for self-pay patients has gone from 40% off, to 71% off. WHAT?!?! I felt like I had won the lottery. And at the same time, a bubble of disgust grew in my stomach. 

While extremely thankful for the major increase in discount, I remembered what it felt like to be a loyal, responsible, traditional insurance-paying citizen with a very high deductible. There is such a great chasm of difference between the way patients with traditional insurance are billed vs. self-pay patients. 

I have mentioned before that one of the tougher parts of being a self-pay patient is the footwork. I have learned how important it is to PAY ATTENTION. Three weeks after the surgery, I spent a morning going to the various offices with the intention of gathering my bills (Samaritan requires itemized bills reflecting any payments or discounts) in order to get them submitted to Samaritan for reimbursement. While I was successful with some billing departments, others basically scoffed at the idea of having a bill "so soon" after the surgery. I called more offices than I can count. Just when I thought I had gathered all the bills from my doctor and the hospital, I remembered that there was likely one from the anesthesiologist as well (something I'd have not thought about had I not already had a baby and received an epidural at the hospital). Tracking down the anesthesiologist was a joke. My doctor's office did not know the name of the doctor nor could provide any contact information. I joked that I should have gotten her name and number right before I slipped into that I-just-had-5-margaritas feeling at the beginning of surgery! 

Finally, almost 2 months post-surgery, I was able to acquire bills from the anesthesiologist, the doctor, the lab, and the hospital. And guess what? The bills are a total mess. Some of the same charges are listed on two or more bills. Some bills reflect the payments I've already made. Some reflect a self-pay discount. Most don't. 

Upon reviewing one of the bills, I realize I've been charged twice for two different anesthesiologists on the day of my surgery. The same amount of 1190.00 for each. What???

I call the billing department. I'm told I have to call the business office for those physicians. (This is very common.)

I call the business office. The very nice lady on the phone explains that because my hospital is a teaching hospital, there are always two anesthesiologists present during surgery (Ok, I get that). They must bill for each physician separately, so they break the charge in half, which is why it is the same amount for each anesthesiologist. But, they put a special code in the billing so that when it is sent to the insurance, the insurance will pay for half of the charges and so I, the patient, will only be paying for one anesthesiologist. Ok, so what happens if I am self-pay? Oh, you can get a 40% discount...let me see...yes...if you can pay in full, you'll only need to pay 714.00. 

This is great news, but I am also frustrated. What if I hadn't called? What if I had just paid the amount on the bill? I preceded to call each office with a charge on my bills. ALL of them were able to give me 40% off the amount listed on my bills.

People, our medical system is broken. Though it was a pain to do all the footwork, I'm glad I have. Before becoming self-pay, my attitude toward healthcare went something like, "We are responsible, so we need to make sure we have good insurance. When we get bills, our good insurance should cover it. (It didn't) I hope I don't have to deal with the insurance company or the the billing department. (Still did)They should be able to figure it out (ha!)." 

I really avoided dealing with any of this. I know I was naïve. But I really believe that this is the thought pattern of much of my generation. And that's why I'm writing this post. While opinions over how to solve our healthcare conundrum differ, I do know that across the board, we need to be aware of what's going on. I am so thankful for my doctors, nurses, and all the medical professionals who gave me great care. I am even thankful for the people in billing who sent me to so many different departments I thought my head would spin. This is not all their fault. What if every patient was more aware of what they were being charged and why? What if insurance companies AND medical providers were clear about their charges and took time to make sure patients understood the process and how and when they would be billed?

I know that we are just one small, generally healthy family. No, I do not plan to go on crusade to "fix" healthcare. I guess, as a patient, I'm just hoping for some purity in this process. Maybe we have been spoiled by the "see a need, meet a need" mission with Samaritan. It's such a simple process. And I wish healthcare were like that as well- where a doctor could care for a patient, and the patient could pay for their expert services. I've heard that there are doctors out there who have stopped taking insurance altogether. This family would be all. over. that! Looks like I'll need to do some more footwork to find them...

UPDATE 3/20/14: I decided to add a little update based on many of the comments I received about this post on Facebook and here on my blog.

Most of the comments I have received have been something like, "wow, I can't believe you saved so much money!". While it is true that the discounts were/are significant, my point is not that we saved a ton of money by going without traditional insurance, it's that I am being billed as if I were an insurance company. 

There are many additional costs that I did not mention in my post above, in addition to the charges on the bills I was addressing. We do not have a co-pay for a regular doctor's visit. We don't get discounts on prescriptions. Any need we have under $300 is not able to be submitted to Samaritan, which means we need to keep enough cash on hand (all the time) to cover us if everyone in our family gets the flu. We are also paying our regular share ($370) each month to a family with a medical need. 

That being said, our doctors have been kind to work with us and give us a standard copay ($50 each visit), and order generic prescriptions or give us samples.  Sending a check for our Samaritan share with a note each month has been a true blessing. 

All in all, Samaritan is still the best plan for our family when it comes to healthcare. Which leads me to my next point...

I am NOT advocating for no insurance. Accidents will happen. People will get sick. NOT having a plan is NOT a plan. There are many people who are self-pay by default because they have chosen to let others handle their healthcare for them. We are not on this train of thought. God tells us to take care of our bodies, which includes making a plan for our healthcare costs. Samaritan (along with many other lifestyle choices) is our plan. Traditional health insurance is also a plan. JUST HAVE A PLAN. Bill-sharing groups like Samaritan are given provision for under the Affordable Healthcare Act, which means it's legal, and we won't be fined. 

Another commenter also asked about catastrophic/extreme health costs. Samaritan does have a program (which we are a part of) that is specifically for needs that amount to more than $250,000. We have only participated in this program since January, after watching friends of ours (also with Samaritan) have very high medical costs due to a complicated birth of their son. He was in the NICU for several weeks, and also required an ambulance. These friends were so glad to be enrolled in the Save to Share program and have had all of their costs covered.

These friends also let us know that it is possible to do the negotiating (all the phone calls asking for discounts I complained about earlier) on the back end- after submitting our bills to Samaritan. The extra money not needed after the discounts will then be sent on to other Samaritan needs.

samaritan ministries review • a year later

lissa-anglin47 Comments

UPDATE! I've written a more recent review here, though this post will touch on a few things not mentioned there: 

http://lissa-anglin.squarespace.com/blog/2014/12/3/having-a-baby-with-samaritan-ministries-updated-real-person-review

 

Over the past week I have had 4 different people contact me to ask about Samaritan Ministries- so I guess it's time for an update!

You can check out my first post about Samaritan, written almost exactly a year ago, HERE. At that time, Shawn and I were just 3 months into our "non-insurance" plan with Samaritan Ministries.  Basically, Samaritan is what you would call a bill-sharing service. At its core, it is a collective of Christians who have committed to help meet each others' medical needs. If you want to get a good general overview of it all, there's a great video at the end of this post. 

Each month, we receive the name and address of another member who has shared a medical need with the group. We get a short description of the need (i.e. Tom fell and broke his arm), which helps us pray more specifically for that person. We send our set amount (ours is currently 355.00) directly to the person, along with a note of encouragement. 

So, how do we feel about it a year later?​

Great. Really great. I've never actually heard someone say they felt affection toward their medical insurance provider, so I count it as a real blessing to talk about mine in a positive manner. :)

As I did before, I'll go through a few pros and cons we've experienced over the past year.​

CONS:​

• The rates went up a bit. One of the biggest things that interested us in Samaritan was the fact that the monthly rate for a family of 3+ was simple and straightforward- 320.00. About mid-year, Samaritan sent out a letter stating that the current rates were not completely meeting the increasing number of shares, and we ​needed to vote on a rate increase. After the vote, our rate changed to 355.00- still well under what we'd be paying with traditional insurance as 2 self-employed people with a child. I could consider this a pro in a sense, though, because I actually got some input on whether or not the rate should increase. That definitely does not happen with traditional insurance.

• Change of mindset/attitude when visiting a doctor.​ Before we were with Samaritan, I'd typically wait as long as I could before taking myself to the doctor- which usually meant I was completely beside myself when I finally made it into the exam room. This isn't true for when I need to take Knox- but regardless, I would just hand over my insurance card and not think much more about it. Since joining, I've had to change my mindset a bit. I have had to do a little research on what "self-pay" rates are at various clinics/doctors. I can't just stumble into the clinic without remembering that I need to ask for some samples if there are any (I've found that most doctors are pretty generous with this)- and also remind them that we are "self-pay" when they are writing prescriptions. I know what pharmacies give free amoxicillin and have focused more on preventative care than ever before. It is a bit humbling to state that we do not have insurance, but after experiencing the completely different pricing schedule most providers have for self-pay patients, it is totally worth it to me.

​• The need process takes a while. When you have a need to submit (and boy did we have some major needs last year- 2 miscarriages which included one visit to the ER, bronchitis for Shawn and I, multiple ear infections for Knox), Samaritan asks that you wait until you receive your bills in the mail, and they send you a Need Packet. You'll list your bills out, including any self-pay discounts given (this is a wonderful thing, because they will count it against your deductible of 300.00. If the total discounts are over 300.00, you will get a full refund of your bills. We have never paid the deductible with any need we've submitted.) The next month, they distribute your name and address to other members, and you wait for checks to arrive. You then send them a checklist to update them on the checks you received and from whom. One of the questions I have been asked most is "What if someone doesn't pay?". This has happened to us once, and it is really a non-issue. You call Samaritan and they take care of it. Most of the time they just re-distribute the amount to another member. All in all, it is around a 3 month process for one need. Which brings me to my next point...

• Cashflow.​ ​Because Samaritan will not accept needs 300.00 or less, cashflow can be an issue. Knox has had an ear infection at least 6 of the 12 past months, and let me tell you- that wears on a bank account. His pediatrician visits are 50.00 at the self-pay rate, and unless he can get the free antibiotics, we are stuck paying for 75.00 antibiotics. So, 125.00 in addition to our normal Samaritan rate was tough at times. Thankfully, we have a separate Health Savings Account that allows us to cashflow small doctor's visits like this more easily. And the truth is, God has provided each and every time- with a healthy child, and with the means to care for him.

​• What they don't cover. One big downside to Samaritan (or any other provider, for that matter) is that they don't cover pre-existing conditions. Thankfully, Shawn and I are generally healthy people, and before last year, never really got sick or had big medical needs. One caveat is when we had to get physicals and several tests done for our adoption paperwork. Ethiopia requires several tests to be run and the physical exam cost us each 275.00. When I called Samaritan about it, they said that because the need was not related to a sickness, it was not eligible to be published. They did say, however, that we could submit it as a Special Prayer Need. I haven't done this yet, but I'm sure I will, as we have given an extra 5 or 10 dollars to the Special Prayer Needs listed on our letters before. For more info on what they do and do not cover, check out the straightforward guidelines HERE.

PROS:​

We understand it.​ This may sound silly, but after spending hours going back and forth on the phone with our old insurance and the doctor's office, I really appreciate the clear-cut and simply stated literature and customer service reps. In reference to investing, Dave Ramsey always says something to the effect of, "Don't do anything you don't understand". It is such a relief (and gives me such a sense of ownership) to really understand what's going on.

​• Compassion. Twice last year, when I had to call Samaritan to let them know we'd experienced a miscarriage and would need a Need Packet sent, I was responded to with compassion. This was a really big deal for me. They didn't have to care.

​• The Karis Group. With the 30+ bills we've submitted, there have only been 2 providers that did not give us a self-pay discount. In one instance, Samaritan contacted me to say they felt that it was a bill that could be reduced. They asked if I would be ok working with The Karis Group to reduce the bill (free of charge to us). A few days later I spoke with a very nice representative from Karis, who just asked me a few questions about the bill, and a week later- he called me back to say he'd negotiated a reduction! He gave me the amount, address, and protocol to pay it off. It was a great experience to have such an advocate.

​• Baby Makin'. You heard me- they are totally OK with the baby makin'! Shawn and I want a full house. It is a huge relief knowing that we already pay the max amount (rates go from singles, to college students, to couples, and families of 3+), and that we could have 27 more children (haha, ok- that's totally unrealistic), and we'd be more likely to get a high five from Samaritan than a higher rate. And yes, if you're wondering- our adopted child will be covered, too.

Wise advice. Each month, along with the information we need to send our check, Samaritan publishes a newsletter with lots of articles on everything from the changing healthcare laws, to natural treatments and remedies, to interesting stories of members and their work (missionaries, doctors, etc.). Much to my surprise, I have really enjoyed reading it. It's here I learned about oil pulling and it's nice to hear from a Christian-based perspective about ​things like Obamacare and how it will affect me.

​• Encouragement. It doesn't seem like it would be a big deal, but getting those notes of encouragement along with people's checks is huge. It's a reminder that they've prayed for you, and that you are in this together. When I had my first miscarriage, a lady who'd seen our names in the monthly newsletter (there is a special section for loss) wrote me a long note and sent a special ornament that she herself had received when she'd experienced a miscarriage. I'm glad I'll get to see it every year, even though it will be bittersweet. It's a reminder that God knows how I feel, and He knows the children we didn't get to meet in this life. He also provided others to help us through a tough time. I feel that this is such an authentic picture of what this scripture talks about:

"This is how we know what love is: Jesus Christ laid down his life for us. And we ought to lay down our lives for our brothers. If anyone has material possessions and sees his brother in need but has no pity on him, how can the love of God be in him? Dear children, let us not love with words or tongue but with actions and in truth.​" 1 John 3:16-18

I hope this review has helped shed a bit of light on our experience with Samaritan Ministries! I know there are probably about a million questions I've spurred, and if you do have some- I'd just call them at (888) 268-4377. Or, I'll be happy to go into more detail if you'd like to email me (not that I have all the answers).

​Samaritan does offer credits to its members for referring others, so we would love it if you mentioned us in the referral section of your application should you apply. However, I'd be saying all of this regardless!

lissa likes • jan 2012

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So, after almost a one-year hiatus, "Lissa Likes" is back! This month centers around one of my favorite things, saving money. Instead of calling myself a penny-pincher, I'd rather say I'm more like a passionate consumer. :) My spending/saving philosophy goes a bit like this: If it is worth it, by all means- spend money on it, but if it's not a big deal, then save as much as you can! Of course, priorities are different for everyone, but I don't know anyone who doesn't really excited about a good deal when I see it. 

On my list for this month:

1. Target's Coupon Policy

I end up in Target at least once or twice a week. Though we don't have a Super Target in Lubbock, it's my go-to place for cheap, well designed home decor and I love their Archer Farms food products. One of the things I always do is scan the end caps of the aisles for clearance items. There have been many times I've found what I'm needing (or items I frequently purchase) here at a steal. Target's clearance tags look like this:

Many times when I see staple items (flour, sugar, chocolate chips, pasta, etc.) that I can store in my pantry I like to buy them, if they are at a good price. One way to tell is the number in the upper right hand corner of the label. It will be "15", "30", "50", or "75". These are the percentages by which the item has been marked down. Which means- if I really don't need more semi-sweet morsels (though they are always tempting), and they are only at 30% markdown, I will know if they will be further reduced later and I can come back and get them. Genius! 

 

2. Canned Soups

Recently I found a ton of Campbell's Hearty Soups on the clearance end cap at Target. They were all marked .94 per can, so I bought several. Though fresh homemade soup ranks way higher on our menu, these are easy, go-to meals around our household, and most convenient with a toddler. I love having these soups in our pantry for the days when we are low on groceries. I can heat some up and provide protein, carbs and veggies very quickly! The ingredients are also perfect for Knox since they are already well-cooked and easy for him to eat. 

 

3. BumGenuis Diapers

If you've been around here long, you'll know that we use BumGenius diapers. It was a decision we made long before Knox was here (I honestly couldn't believe Shawn was up for it), and I'm so glad we did. We were able to make up our original investment (around 300.00) in 6 months of use, and hypothetically, now we save .25 per cloth diaper change. They have held up amazingly well and overall I've been suprised at how convenient they really are.

This is a new style, Albert, that I've been dying to buy for my little genius!

 

4. The Krazy Coupon Lady

This is my favorite couponing blog as of late- it seems to be the most thorough and up-to-date out there. If there is a coupon for it, The Krazy Coupon Lady will know.

 

5. Samaritan Ministries

When we knew that Shawn and I would both soon be self-employed (meaning no insurance), we started to look at our options. We looked around at several different group and individual health plans, and then finally decided to go a totally different direction and become a part of Samaritan Ministries. It's a Christian medi-share ministry that is a biblically-based alternative to traditional health insurance. I didn't even know something like this existed until a my friend Alex mentioned it to me. This is actually just our first month to be members and so I will have to post an update with our experience later. So far, though, they have been extremely helpful, available, and up-front about the way it all works- totally the opposite experience of our old insurance company. You can find lots of info about it here. This video also answered a lot of questions for me.

 

 

Well, that's it for now! Have a great week!